Return policy
We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return process to make it easy for you to return items. Please review the details below to understand our return policy.
1. Eligibility for Returns
- Return Window: Items can be returned within 30 days of receipt. Returns requested after this period may not be accepted.
- Condition: Products must be unused, in their original packaging, and in the same condition as received to be eligible for return.
- Non-Returnable Items: Certain items, such as custom engraved products or clearance items, may not be eligible for returns.
2. How to Initiate a Return
- Request Process: Contact our customer service team via email at [email protected] to request a return authorization.
- Return Authorization: We will provide you with a return authorization number and instructions on how to send the item back.
- Shipping Instructions: Please ensure the return package includes all original packing materials and documentation.
3. Return Shipping Costs
- Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
- Shipping Provider: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refunds
- Processing Time: Refunds will be processed within 7 business days of receiving the returned item.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: In some cases, partial refunds may be issued for items that are returned in a condition other than new or if certain items are not eligible for a full refund.
5. Exchanges
- Exchange Requests: We do not process direct exchanges. Instead, please return the item and place a new order for the replacement item.
- Availability: Exchanges are subject to product availability. Please check the stock before placing a new order.
6. Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt to report the issue.
- Resolution: We will provide instructions for returning the damaged or defective item and offer a replacement or full refund as appropriate.
7. Return Address
- Return Address: Return items to the address provided by our customer service team upon return authorization.
- Address Verification: Ensure that the return address is correct and complete to avoid delays in processing.
8. Order Modifications
- Before Shipping: Contact us immediately if you need to modify or cancel your order before it has been shipped.
- After Shipping: Once an order has been shipped, modifications or cancellations may not be possible, and you will need to follow our return process.
9. Lost or Stolen Returns
- Tracking: Use a trackable shipping method for returns to ensure delivery is confirmed.
- Responsibility: We are not responsible for lost or stolen return shipments. Ensure your return package is properly tracked and insured if necessary.
10. Policy Changes
- Updates: We may update this return policy periodically. Any changes will be posted on our website.
- Effective Date: The updated policy will be effective from the date it is published on our website.
If you have any questions or need assistance with a return, please contact us at [email protected]. We are here to help ensure that your experience with trendnestshub is satisfactory.