Shipping policy
Thank you for shopping with trendnestshub. We are committed to providing you with timely and efficient shipping services. Please review our shipping policy below for information on shipping times, costs, and procedures.
1. Shipping Methods
- Available Options: We offer various shipping methods, including standard, expedited, and express shipping.
- Carrier Partners: Our shipping partners include major carriers such as UPS, FedEx, and DHL.
- Delivery Times: Shipping times vary based on the method selected and your location. Estimated delivery times are provided at checkout.
2. Shipping Costs
- Cost Calculation: Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- Displayed at Checkout: The total shipping cost will be displayed during the checkout process before you finalize your purchase.
- Free Shipping: We may offer free shipping promotions on certain orders or during special events. Details will be specified on our website.
3. Order Processing Time
- Processing Time: Orders are processed within 1-3 business days after payment confirmation.
- Order Confirmation: You will receive an email confirmation once your order is processed and shipped.
- Delays: Processing times may be affected by high order volumes or other factors beyond our control.
4. Delivery Times
- Estimated Delivery: Delivery times generally range from 7-15 business days, depending on the shipping method and destination.
- Tracking Information: You will receive a tracking number once your order has shipped. Use this number to track your shipment online.
- Delayed Shipments: Shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.
5. Shipping Regions
- Available Regions: We ship to a variety of regions and countries. Select your location at checkout to confirm shipping availability.
- Restricted Areas: Certain remote or restricted areas may have limited shipping options or additional charges.
- International Shipping: For international orders, please note that customs duties and taxes may apply and are the responsibility of the customer.
6. Order Tracking
- Tracking Numbers: Once your order is shipped, you will receive an email with a tracking number and link to monitor your shipment.
- Tracking Status: Use the tracking number on the carrier’s website to view the status and estimated delivery of your package.
- Issues with Tracking: If you encounter any issues with tracking, please contact our customer support team for assistance.
7. Address Accuracy
- Address Verification: Ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
- Address Changes: If you need to change your address, please update it before your order is shipped. Contact us immediately if a change is necessary.
- Shipping Errors: We are not responsible for shipping errors due to incorrect or incomplete address information provided by the customer.
8. Shipping Restrictions
- Restricted Items: Certain items may have shipping restrictions or may not be available for shipping to specific locations.
- Customs Regulations: International shipments are subject to customs regulations, and certain items may be prohibited or restricted in your country.
- Carrier Limitations: Some carriers may have restrictions on the size, weight, or type of packages they can deliver.
9. Delivery Issues
- Missing Packages: If your package is missing or you encounter delivery issues, please contact us at [email protected] for assistance.
- Damaged Items: Report any damage to your items upon receipt. Provide photos and details of the damage when contacting us.
- Refunds and Replacements: We will work with you to resolve issues and may offer a refund or replacement if necessary.
10. Order Modifications
- Pre-Shipping Changes: Contact us as soon as possible if you need to modify or cancel your order before it has been shipped.
- Post-Shipping Changes: Once an order has been shipped, modifications or cancellations may not be possible. Follow our return process for any post-shipping changes.
11. Delivery Confirmation
- Delivery Confirmation: You may be required to sign for delivery depending on the shipping method and value of the order.
- Signature Required: For high-value orders, a signature may be required upon delivery to ensure safe receipt.
12. Policy Updates
- Policy Changes: We may update this shipping policy periodically to reflect changes in our practices or services.
- Effective Date: Any updates will be effective from the date of publication on our website.
If you have any questions or need further assistance with shipping, please contact us at [email protected]. We are here to help ensure your shopping experience with trendnestshub is smooth and satisfying.